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Frequently Asked Questions

Question List


What happens when I create an account?

Your account on the Tonic Events website is shared between Tonic Events and Tonic Shop. You can log on to both sites with the same account, by entering your email address and password.

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What are my privacy options?

You have several privacy options for events. Your first choice is whether to make the event public or private. Private events are the default. Usually, if you are having a party or get-together with a few friends, you do not want to make this public. But if you are doing a larger event or benefit that you want more people to see, you may set the event as public by logging in, clicking 'Home', then clicking the 'Edit Event' link next to the name of your event. The privacy options are listed under 'Event Options'.
If your event is public, you may also want to make it open. Open events mean that anyone is allowed to RSVP. These are great if you want to gather together like-minded folks at a concert, farmers market, or any public venue.

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How do I add pictures and videos?

Currently, Tonic Events supports pictures from flickr and videos from YouTube. Once you are editing your event, you can add a video by copying the HTML in the Embed section on the upper right of the YouTube page, and pasting it into the video box on the Edit Event page.

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Why do I have to validate my email?

We want to provide the best service possible and make sure can get the email communication from Tonic that you agreed to receive. In addition, we want to make sure we have your correct email address when you send invitations and messages to your guest list.

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How do I change my password?

If you are able to log in, your password can be changed in the Edit Account page. If you have forgotten your password, click here to have a new one sent to your email address.

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Is it free to create an event?

Yes, it is completely free to create and manage a Tonic Event.

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Why is Tonic for-profit?

We have built our business on the premise of doing the most good in the shortest amount of time. We have designed a model that allows us to reach more people with the Tonic message and give back more to causes we are passionate about. We hope friends will spread the word about Tonic and allow more giving to take place. All of our businesses are designed to help you do good by doing things you would want to do anyway - buy cool stuff, stop your junkmail, or plan a party!

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How do I know your site is secure?

When you input and send personal data to Tonic, your transmission will be protected by Secure Socket Layer (SSL). SSL is a technology that encrypts your information during transmission. Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use the industry standard tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.

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What is Network for Good?

Network for Good, a nonprofit organization, was founded by a consortium of leaders from the Internet and nonprofit sectors. It seeks to increase consumers' engagement by making it easier to get involved in their communities, by donating, volunteering, and getting involved with issues they care about. At the same time, Network for Good helps other nonprofits to enhance their effectiveness through increased reach, educational content, and tools.

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Why did Tonic Events choose to partner with Network for Good?

Network for Good is the industry leader for online charitable giving. Since its inception more than 400,000 donors have contributed more than $100 million using the Network for Good giving system.

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Why should I give online?

Contributions via the Internet are one of the most efficient and cost-effective ways for nonprofits to receive donations; they are less expensive than both checks by mail and credit card contributions made over the phone. For donors, giving online is easier than writing a check and putting it in the mail.

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How do I know if my transaction is secure?

Tonic Events and Network for Good use industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. Network for Good helps to protect your information by working with partners that provide a secure and safe environment for credit card donations.

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What about my privacy?

Network for Good also respects and protects your privacy. Network for Good will never sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. With your permission, your name and contact information will be provided to the charity you supported through Tonic Events and Network for Good. If you do not wish share your name and contact information with the charity you supported, or you choose to make your donation anonymously, Network for Good will not share you name or contact information.

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Are there fees when I donate through Tonic Events and Network for Good?

Yes. Network for Good charges a 4.75% tax-deductible fee for credit card transactions. This fee is used to pay banks, credit card companies and other administrative costs. Tonic Events and Network for Good do not profit from the fees.

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Why shouldn't I just give directly to a charity and avoid paying fees?

Although we've added the convenience of online giving, we recognize that some of our users prefer to directly contribute to their favorite charities. But electing to contribute directly to a charity does not mean that you avoid paying processing fees. Even the charities themselves incur fees when processing your gift. The difference is that Network for Good saves your favorite charity money because Network for Good's processing fees are extremely low. Many charities have to pay more to credit card companies. Furthermore, giving online saves your charity postage and check processing costs.

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Can I cancel a donation?

Tax-deductible charitable contributions made at Tonic Events are irrevocable. If there are extenuating circumstances, please contact our customer service immediately and we will review your case individually. In the event that the funds have already been disbursed to the charity you specified, you will need to contact the charity directly to request a refund. Tonic Events and Network for Good cannot guarantee that a charity will refund your donation. The decision to refund a donation is entirely at the discretion of the charity.

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I had a problem processing my donation, how can I get assistance?

If you have questions about why a donation attempt was unsuccessful, or if you have questions about a completed donation, please consult Network for Good's Frequently Asked Questions. If you cannot find an answer to your question, you may contact Network for Good directly at donations@networkforgood.org. Please include details about your donation such as the donation date, donation amount and any messages received.

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How do I allow my guests to invite other guests?

If you would like your guests to be able to invite other guests, you may set this as an option on the 'Add & Invite Guests' screen from the Edit Event page.

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Will my event appear on the home page?

Your event may be featured on the home page if you make it a public event. This option is available on the 'Edit Event' page.

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What if I still have questions?

If you have questions about Tonic Events, please email customer service at customerservice@tonic.com